Terms & Conditions of Service

1.1 We provide residential and commercial cleaning services including, but not limited to, regular cleaning, deep cleaning, move-in/move-out, post-construction, window cleaning, and common/shared space cleaning.

1.2 The specific services, schedule, price, address, access arrangements, cleaning supplies to be used, and any special instructions will be confirmed in your quote/booking confirmation.

1.3 Our quote is based on the information you provide (size, condition, frequency, special needs). If at the time of service the property condition differs materially (more dirt, more clutter, more rooms than described, etc.), we may adjust price or time accordingly. We'll notify you if this happens before proceeding.

2.1 Booking must be done via our approved channels (online, phone, email). You agree to provide accurate information (address, pets, special situations, access codes/keys).

2.2 We will confirm bookings. A booking is not guaranteed until confirmed by us. If necessary, we may require additional information or clarifications before confirming.

2.3 Rescheduling or cancellations:

• You must give us at least 48 hours' notice for cancellations or rescheduling without penalty (or as otherwise agreed).
• Cancellations/reschedules with less than 48 hours' notice may incur a fee (e.g. $50 or percent of the service cost).
• If our cleaners arrive and cannot access the property due to no one home, locked entrance, missing access code or key, etc., you will be charged a lockout fee (often full cost or some fixed portion).

2.4 We may cancel or reschedule service ourselves due to weather, safety, cleaning staff shortages, or other uncontrollable events. If we cancel, we will notify you ASAP and attempt to reschedule or refund.

3.1 You must ensure access to the property at scheduled time. If we'll be let in via key, code, or unlocked door, you must inform us ahead of time, and understand we are not responsible for theft or damage from unlocked access unless caused by our gross negligence.

3.2 You must secure pets, valuables, fragile items. Inform us of any special hazards (chemicals, mold, unsafe surfaces, steep stairs, etc.).

3.3 Utilities: You must ensure water, electricity, heating/cooling are on and functioning so cleaning can proceed. If they are off, we may need to stop or adjust, may charge extra or reschedule.

3.4 Clutter: If property is excessively cluttered, dirty, or has obstructions that significantly slow or prevent cleaning work, we reserve right to decline certain tasks, or require extra charge, or refuse service.

4.1 Price: Based on quote/estimate. Taxes, fees, supplies may or may not be included—will be clearly stated.

4.2 Rate Changes: Prices may increase over time (e.g. annual adjustments), especially if frequency changes, property size or condition changes, or new services requested. We'll notify you of rate increases. If recurring service is interrupted or frequency reduced, you may lose discount.

4.3 Payment: Depending on the service, payment may be due at booking, upon completion, or as per the agreed schedule. We accept credit cards and other payment methods. Late payments may incur fees or interest.

4.4 Additional Charges: Includes cancellation fees, lockout fees, rescheduling fees, extra work (beyond scope stated), extra supplies or equipment required, over standard access time, etc.

5.1 If you are not satisfied with the work, you must notify us within 24-48 hours of service completion (we'll specify which window). Provide details (which areas, what issue). We'll attempt to re-clean the affected areas at no additional cost if the complaint is valid and within our scope.

5.2 Refunds are at our discretion, depending on the nature of complaint, extent of work, timing, and if remedy is possible.

6.1 We carry liability insurance. However:

• We are not responsible for damage to items that were not disclosed as fragile or unsafe.
• We are not responsible for pre-existing damage.
• We are not responsible for damage due to inherent property defects (old wood, loose tiles, mold, etc.).

6.2 You must report any claimed damage within 48 hours of service, with photo proof. We may require you to get estimates or allow us to inspect. Any repair or replacement must be agreed in writing.

6.3 Our total liability for any single claim is limited to the amount you paid us for that specific service.

7.1 If you sign up for recurring services (weekly, bi-weekly, monthly, etc.), you agree to maintain the schedule. Changes in frequency or skipping cleanings may affect price or discounts.

7.2 If you break a recurring contract (e.g. cancel entirely, skip too many cleanings), you may incur reactivation or new customer pricing.

8.1 We supply standard cleaning products and equipment. If you request special supplies or require specialized materials, those must be communicated in advance and may incur extra cost.

8.2 We use environmentally friendly / "green" options when possible if requested; but some surfaces/materials may require specific products which may not be entirely green.

9.1 If you provide access via key, code, or leave door unlocked, you accept certain risk; we are not responsible for theft or damage from entry unless caused by our negligence.

9.2 Upon termination of services, if any keys or devices were provided to us, you request return of them within 48 hours of last service; failing which, we reserve rights regarding storage or disposal (but will notify you).

10.1 Our cleaners have the right to refuse work in unsafe conditions: e.g. hazardous materials, animals that are uncontrolled/aggressive, extreme clutter, lack of utilities.

10.2 If refused service on arrival for safety reasons, you may still be charged partial fee, especially for travel or prep costs.

We may terminate or suspend service if:

• You fail to pay as required.
• Breach any policies (access, property safety, behavior).
• Conditions pose risk to staff.
• You solicit our cleaners (e.g. hire them directly).

13.1 Governing Law: These Terms are governed by the laws of the State of Texas. Disputes will be filed in courts of Bexar County, Texas, unless arbitration is agreed.

13.2 Arbitration / Mediation (Optional): If a dispute arises, both parties agree first to try to resolve via mediation. If unsuccessful, disputes may be resolved via binding arbitration instead of court.

14.1 We collect and use data as described in our Privacy Policy. By using our services, you agree to that policy.

14.2 You are responsible for keeping your account information (if applicable) up to date: address, contact info.

16.1 Entire Agreement: These Terms, plus your quote/confirmation/invoice, form the entire understanding between you and us. No other promises apply unless in writing.

16.2 Severability: If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

16.3 Waiver: If we don't enforce a provision you violate, doesn't mean we waive our right to enforce it later.