Privacy Policy

1. Introduction

The Dust Ops Crew ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our cleaning services or visit our website (https://www.thedustopscrew.com).

By using our services, you consent to this policy.

2. Information We Collect

• Contact Information: Name, phone number, email, service address
• Payment Information: Credit card or other billing details (processed securely by third-party providers)
• Service Details: Notes, preferences, or photos provided for cleaning
• Technical Data: IP address, browser type, device, cookies, and analytics data

3. How We Use Information

We use your information to:

• Provide and manage cleaning services
• Process bookings and payments
• Communicate about quotes, updates, and promotions
• Improve services and website performance
• Comply with laws and prevent fraud

4. Sharing of Information

We do not sell your personal data. We may share data with:

• Service Providers: Cleaners, contractors, payment processors
• Legal Compliance: Courts, regulators, or authorities if required
• Business Transfers: If our business merges, sells, or transfers assets

5. Cookies & Tracking

We use cookies to improve user experience, remember preferences, and analyze site traffic. You can disable cookies in your browser, but some site functions may be limited.

6. Data Security

We use reasonable safeguards to protect your data, but no method is 100% secure.

7. Data Retention

We retain personal data only as long as needed to provide services, comply with legal obligations, or resolve disputes. When no longer required, data will be deleted or anonymized.

8. Your Rights

You may request to:

• Access your personal data
• Correct inaccuracies
• Delete your data (subject to legal/business needs)
• Opt out of marketing communications

To exercise these rights, contact us at info@dustopscrew.com.

9. Children's Privacy

We do not knowingly collect information from children under 13.

10. Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA/CPRA):

• Right to Know: Request what personal information we collect, use, and disclose.
• Right to Delete: Request deletion of your personal data, subject to exceptions.
• Right to Opt-Out of Sale/Sharing: We do not sell or share personal data, but you may opt out of future sharing for targeted advertising.
• Right to Non-Discrimination: You will not be penalized for exercising privacy rights.

To exercise your California rights, email info@dustopscrew.com with "CCPA Request" in the subject line.

11. Additional Rights for EU/UK Residents (GDPR)

If you are located in the European Union (EU) or United Kingdom (UK), you have additional rights under the General Data Protection Regulation (GDPR):

• Lawful Basis: We process data under lawful bases such as contract fulfillment, legal obligations, consent, or legitimate interests.
• Data Access & Portability: You may request a copy of your data in a portable format.
• Rectification: Correct inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): Request deletion of your data.
• Restriction of Processing: Limit how your data is used.
• Objection: Object to processing for direct marketing or legitimate interests.
• Data Transfers: Your data may be stored in the U.S. By using our services, you consent to such transfers with appropriate safeguards.

To exercise GDPR rights, email info@dustopscrew.com with "GDPR Request" in the subject line.

12. Changes to This Policy

We may update this policy from time to time. Updates will be posted with a new "Effective Date."